Privacy


  This privacy statement covers the site www.cupotico.com . Your privacy is important to us. We want to make your experience on the Internet enjoyable and to foster your trust in E-Commerce as a whole. Because we want to demonstrate our commitment to our user’s privacy, we have agreed to disclose our information practices.
This Privacy policy is an integral part of our website and the services offered to you and cannot, in any way, be separated from the User Agreement, usage or transaction process. If you do not agree to our privacy policy in whole, you must not use our website.

1. What information do we collect online about you and how do we use it?
2. What personally identifiable information third parties collect through the Web site?
3. What organization collects the information?
4. How we use the information.
5. With whom we may share user information.
6. What choices are available to users regarding collection, use and distribution of the information?
7. What types of security procedures are in place to protect the loss, misuse or alteration of information under our control?
8. How users can correct any inaccuracies in the information.

If users have questions or concerns regarding this statement, they should contact Customer care


Information Collected Online About You
Information that you provide us

Reservation Orders

When you book a reservation through our site, we ask you to provide personally identifiable information by filling out and submitting an online customer profile form. This information includes your name, home or work telephone number, fax number, email address. We use this information to process and book your reservation and to notify you of your reservation status by email or fax. When you return to the site and if you use your name and provide other key, personally identifiable information, we use this information to provide you with access to your reservation information.
We also ask you for personally identifiable information about other people for whom you are booking reservations. We use this information only to reserve the room with the hotel or other lodging, and, if you request it, to send each person an email notification of the reservation.

Information Use

Cookies

Cookies are small pieces of information stored on your computer tied to information about you. We use both session ID cookies and persistent cookies. For the session ID cookie, once you close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on your hard drive for an extended period of time. Persistent cookies can be removed by following the Web browser help file
Cupotico.com uses cookies in several ways. We use cookies to track usage of the Guest path and to serve advertisements through our advertising networks. Most Web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. If you reject the cookie, you may still use our website. The only drawback to this is that you will be limited in some areas of our website. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our website.

In addition, some of our other business partners also use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies, once we have given permission for them to set cookies for advertising. This privacy statement covers the use of cookies by Cupotico.com only and does not cover the use of cookies by any advertisers.

Log Files

Like most standard Website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, diagnose problems with our servers and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Please be aware that we have links on our site that may lead to other sites. These sites may collect personally identifiable information about you. This privacy policy does not cover the information practices or policies of such websites.

Communications from the Site

Special Offers and Updates

We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email, fax or phone, in accordance with the users wishes.
Sharing

Legal Disclaimer

Though we make every effort to preserve user privacy, Cupotico.com may be required by law to disclose information you have provided in obtaining our travel products or services. Cupotico.com may also disclose information against someone who poses a threat to Cupotico.com ’s interests (such as customer fraud) or whose activities could bring harm to others.

Aggregate Information (non-personally identifiable)

We share aggregated demographic information with our partners and advertisers. This is not linked to any personally identifiable information.

Third Party Intermediaries

We use an outside credit card processing company and bank check processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
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Suppliers

We provide information about travel either reserved or purchased on Cupotico.com to the suppliers who fulfill your travel reservation. Although Cupotico.com offers travel products from hotel, airline and car rental suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on Cupotico.com. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.
Cupotico.com will occasionally share aggregated information with our service providers. This information does not contain any personally identifiable information and is used to develop featured programs and content that will be of interest to our members and website visitors.

Cupotico.com may contract a reputable third-party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to Cupotico.com .

Affiliated Websites

If you were referred to Cupotico.com from another website, we may personally identifiable information about you to the referring website. Although Cupotico.com believes that the website companies from which you were referred to us are reputable companies, we have not placed limitations on the referring websites companies from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any website that referred you to cupotico.com.
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Links

This website contains links to other sites. Please be aware that we, cupotico.com, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website. User’s personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use user’s personally identifiable information for any secondary purposes.

Security
Cupotico.com takes every precaution to protect our user's information. When users submit sensitive information via the website, their information is protected both online and off-line.
When our reservation order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just surfing.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our user's information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Every time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our user's information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.
If users have any questions about the security at our website, users can send an email to Customer care .

Supplementation of Information

In order for this Web site to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from third party sources.

Correcting/Updating/Deleting/Deactivating Personal Information

Correcting/Updating/Deleting/Deactivating Personal Information

If a user's personally identifiable information (such as zip code, phone, email or postal address) changes or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate user's personally identifiable information. Members can change their personal information on the member profile page of our website. Members and users can all email our Customer Support at Customer care or contact us by telephone or postal mail at the contact information listed below.
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.
If, however, we are going to use user's personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:
Email Customer care

Postal Address: Paseo Colon, 36th St. and 5 Ave.
3650, San Jose, Costa Rica


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