FAQ


 

Do you need assistance with our site or with making a reservation? Cupotico.com recognizes that customerservice is an important part of doing business online, and we would like to do everything we can to make your experience with us a good one.

If your questions are general in nature, we recommend that you take a look at our Frequently Asked Questions (FAQ) page. This is the quickest way to find the answer to your questions, so we recommend starting here.

If you still have questions, or need assistance beyond finding the answer to ageneral question you can write us at Customercare center 24 hours a day and someone will respond to you within 24-48hours.


How Do I reserve a hotel room?
To make a reservation just choose a hotel to your liking. This will bring you to a page with more details about the hotel for your review. fill in your requested dates and need and Click on ?Submit? after reviewing the hotel detais and choosing the room type click on the 'reserve this room' to get to the fill the form with your personal details and we will arrange your reservation. Most reservations are made real time. We will follow up with you via email to confirm your reservations.

How do I know the reservation is confirmed?
Many reservations are made real time and we always follow up with you via email to let you know that your room has been secured. If you would like to confirm or follow up on a reservation, please write us to customerservice@cupotico.com.

Why do we require a pre payment ?

Inorder for us to provide you with discounted rates to hotel rooms, car rentalsand tours we came to an agreement with our providers that we will have to charge and security deposit in their behalf, and so we do.

How do I know that my credit card information is secure?
Cupotico.com takes the issue of secure commerce very seriously and we take every necessary step to ensure your credit card information is secure. You will notice when you arrive at the ?Booking? page that your browser shows a pad lockicon on your status bar (often in the bottom-right corner). This indicates thatthe page is secured by user of a Secure Socket Layer (SSL). SSL is the industry standard for secure data exchange from one system to another.

 Are hotel room rates per night, or per person?
All rates are based on double occupancy per room, and are quoted on a nightly basis unless otherwise specified. Extra people, children, roll-away beds and incidentals may be subject to additional charges.

Do the rates quoted include tax?
It will be indicated by the quoted rate if taxes and miscellaneous charges/feesare included. In general, taxes and fees are not included.

 
What is a Vacation Condo?
A vacation rental is any suite-type lodging that has self-catering facilities(wet bar, refrigerator, microwave, etc.) Most vacation rentals have separate bedrooms, fully equipped kitchens, one or more bathrooms, washer and dryer, and sometimes a balcony or patio. Towels and linens are provided. Daily maid service and other hotel conveniences are usually available.

Unlike hotels with per person pricing, there is a set price for an entire vacation rental with a maximum number of persons allowed. Most one-bedroom units sleep a maximum of four using a sleeper/sofa in the living room. Most two-bedroom vacation rentals sleep a maximum of six, and most three-bed room vacation rentals sleep up to eight.

Please carefully read the vacation rental descriptions to learn the specificsof what is provided and how many people are allowed.

Who can I contact for assistance?
For customer support 24 hours a day, please send an email to customerservice@cupotico.com and someone will contact you within 24-48 hours.



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