need assistance with our site or with making a reservation? Cupotico.com
recognizes that customerservice is an important part of doing business
online, and we would like to do everything we can to make your experience
with us a good one.
If your questions are general in nature, we recommend that you take
a look at our Frequently Asked Questions (FAQ) page. This is the
quickest way to find the answer to your questions, so we recommend
If you still have questions, or need assistance beyond finding the
answer to ageneral question you can write us at Customercare
center 24 hours a day and someone will respond to you within 24-48hours.
How Do I reserve a hotel room?
To make a reservation just choose a hotel to your liking. This will
bring you to a page with more details about the hotel for your review.
fill in your requested dates and need and Click on ?Submit? after
reviewing the hotel detais and choosing the room type click on the
'reserve this room' to get to the fill the form with your personal
details and we will arrange your reservation. Most reservations
are made real time. We will follow up with you via email to confirm
How do I know the reservation is confirmed?
Many reservations are made real time and we always follow up with
you via email to let you know that your room has been secured. If
you would like to confirm or follow up on a reservation, please
write us to firstname.lastname@example.org.
Why do we require a pre payment ?
Inorder for us to provide
you with discounted rates to hotel rooms, car rentalsand tours we
came to an agreement with our providers that we will have to charge
and security deposit in their behalf, and so we do.
How do I know that
my credit card information is secure?
Cupotico.com takes the issue of secure commerce very seriously and
we take every necessary step to ensure your credit card information
is secure. You will notice when you arrive at the ?Booking? page
that your browser shows a pad lockicon on your status bar (often
in the bottom-right corner). This indicates thatthe page is secured
by user of a Secure Socket Layer (SSL). SSL is the industry standard
for secure data exchange from one system to another.
Are hotel room
rates per night, or per person?
All rates are based on double occupancy per room, and are quoted
on a nightly basis unless otherwise specified. Extra people, children,
roll-away beds and incidentals may be subject to additional charges.
Do the rates quoted include tax?
It will be indicated by the quoted rate if taxes and miscellaneous
charges/feesare included. In general, taxes and fees are not included.
What is a Vacation Condo?
A vacation rental is any suite-type lodging that has self-catering
facilities(wet bar, refrigerator, microwave, etc.) Most vacation
rentals have separate bedrooms, fully equipped kitchens, one or
more bathrooms, washer and dryer, and sometimes a balcony or patio.
Towels and linens are provided. Daily maid service and other hotel
conveniences are usually available.
Unlike hotels with per person pricing, there is a set price for
an entire vacation rental with a maximum number of persons allowed.
Most one-bedroom units sleep a maximum of four using a sleeper/sofa
in the living room. Most two-bedroom vacation rentals sleep a maximum
of six, and most three-bed room vacation rentals sleep up to eight.
Please carefully read the vacation rental descriptions to learn
the specificsof what is provided and how many people are allowed.
Who can I contact for assistance?
For customer support 24 hours a day, please send an email to email@example.com
and someone will contact you within 24-48 hours.